We sincerely thank you and appreciate your business. Our primary goal is to make you a satisfied customer. In the case that you are not satisfied with your item or simply would like to return it, Please see our return policy and additional information below.

Missing / Broken Items: All missing and broken items must be reported within 72 hours of delivery.

Defective Items: Returns of any defective items are entitled to a replacement only during our warranty period and in accordance with the our warranty return policy. 

Quality Not good Items:

   1.  No restocking fee for a return item.
   2.  The item must be returned within 30 days of the buyers receives it. 
   3.  Returned items must be in the original condition, not used or altered &should be returned with all original documents if any.
   4.  Return by Register Air Mail under personal Name Only, please contact us before returning any item for address details.
   5.  Shipping costs are non refundable.
   6.  Buyer is Responsible for return shipping costs.
   7.  Usually International Parcels will take 2 to 3 weeks time to reach us, We request and appreciate your patience.
   8.  Please allow us 2-3 days after receiving the return parcel to inspect the items and to REFUND.
   9.  Abuse of our return policy will not be tolerated. We reserve the right to refuse refund requests for excessive returns.

BEFORE YOU SHIP THE STONES BACK, make sure to email us at info@frgems.com. Our Sales will send you the instructions to ship. 

Frequently Asked Questions:                                           

Orders

 Shipping Costs and Options

1.How do I place an order?  

2.What is normal production time of order? 

3.What payment methods do you accept? 

4.How do I check the status of my order? 

5.Top reasons for order delays?

1.What are your shipping costs?  

2.What are the shipping costs for
   international orders?  
 

3.What are your shipping Rules?

 

 

 

 General Questions

Product Information

1.How do I contact customer support?  

2.Do you have a catalog? 

3.Can I get the Free Sample Before Order? 

4.Why Choose Fu Rong Gems?

1.What is Cubic Zirconia?

2.What is Synthetic Stones?

3.What are CZ's and simulated diamonds?

4.How Loose CZ's Quality is Determined?

5.Real vs Lab Created Gemstones? 

6.What are the Normal Colors and

   Special Colors of CZ Stones?

7.What's Cubic Zirconia Hand Cut?

8.What's Cubic Zirconia Machine Cut?

9.What's your catalogue of Lab Created Gems 

   (Synthetic Gems )?

10.What're the Glass Gems?
Questions are not mentioned above, please contact us Via Email at anytime you like: