Welcome to FU RONG GEMS, We supply many kinds of Loose Gemstones at factory direct price, Contact us for a free Quote: [email protected]

FREQUENTLY ASKED QUESTIONS

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The Following are the most Frequently Questions Asked By our customers, you can click the Question link to check it out our answers.
Thanks for your attention! 

FAQ-Orders:

Q1: How do I place an order?
As we focus on the wholesale, we don’t list the pricing on the website, But You can send an email to [email protected] to get a Free Quote or Pricelist, and Any questions or requirement will be warmly welcomed,and Our Sales representative will contact you via e-mail shortly. Or Feel free to give us a Call: 0086-0774-5824577
 
WeChat & WhatsApp: +8618078072067 (Wechat ID: QQ20077)
(WeChat is preferred, as sometimes there’s network problem with WhatsApp in China)
Q2: What is the minimum quantity to order with you?

A:The minimum order depends on your required sizes and items. Pls e-mail US your orders and Our Sales will inform you of the minimum quantity for each stones.

Q3:How much time you need to ship the ordered items ?

A: If we have your ordered items ready in our stock then we can ship it immediately (usually within 1-3 days). If unavailable, Normally production of Cubic Zirconia or other synthetic or natural gemstones are from 7-10 Days depending on the quantity ordered. Custom orders will take 15-20 days. If you need a rush order, contact our representatives to discuss your specific needs.

Q4:What are your payment terms and payment receiving methods?
We have our policy of taking 100% advance payment for all the orders. We accept payments through paypal, Western Union and direct bank wire transfer. We will start working on your orders only after the payment is made.
a:Pay by Paypal:
100% Guarantee What you ordered!
After you confirmed your Order, We’ll send you a Paypal invoice for the appropriate amount to make it easier to submit payment.
If you encounter any technical difficulties in sending payment through Paypal, please don’t hesitate to email us.
b:Pay by Western Union:
The fastest way to send money worldwide!
See the Details: http://www.westernunion.com
c.Pay by Wire Transfer:
After you confirmed your Order, We’ll send you a Proforma Invoice(Including our Bank Account Information) for your order and the appropriate amount to submit payment.
Q5: How do I check the status of my order?

A: Your Sales representative will be responsible to tell you the Every details and status of your order at 24 hours.

Q6: Top reasons for order delays?
A: We try our best to ship orders as quickly as possible, with about 98% of all orders shipped and delivered on time.
All of orders are normally shipped to you immediately once the production is finished, assuming placed on a regular business day, availability, and paid without complication. Some delays, however, may occur. The following list of the top reasons for these delays is provided to help customers to understand the process and avoid delays. Please e-mail us if you have any questions or suggestions. Order Delays can be the result of the following.
1.Payment are Not Summit on Time or We can not confirm your payment.
2.Incorrect shipping address. Please know that we do everything we can to minimize this issue by emailling customers to verify if an address seems problematic. However it is the responsibility of the customer to verify the accuracy of shipping information, and to take the time to look over your order. An email confirmation of your information can go a long way towards speeding up your order.
3.Holiday Delays. Courier Express(DHL,UPS,FedEx,EMS,TNT)does not guarantee any shipment timeframes during the winter holiday season. Make your purchases and arrangements early and avoid the holiday rush!
4.Item not in stock, or backorder. We will contact you if you have ordered a backorder or out of stock item with an expected arrival time. Most backorder items are listed as such on our site, so take the time to check and make sure that the item isn’t marked waitlisted if you need it in a hurry!
5.Orders placed during non-business hours. We are open 9:00 – 17:00  Monday – Saturday.Orders placed out of office hours, over the weekend & on holidays will not be processed until the next business day.

FAQ-General Questions:

Q1: How do I contact customer support?

A: FU RONG GEMS’ office is situated in the China,we answer phones 9:00 – 18:00 (GMT +8:00) Beijing,China,Monday – Saturday 9:00 – 18:00 (GMT +8:00).
You can send an email to [email protected] to get any questions, and Our Sales representative will contact you via e-mail shortly.

Q2: Do you have a catalog and Pricelist?

A: We are currently working on a catalog after tens of thousands of requests. Please provide your mailing information and the way in which you heard about us with our inquiry form and we’ll send the related E-catalogue to your email.

As to the price list,

As you know, There’re many colors & shapes & sizes….That’ll be hundreds of pricing. To save both of time, Please try to list the details of the gemstones you’re planning to purchase, or the stones you’re running out of stocks now? The details: Colors, sizes, shapes and appr. qty for each. Then, we’ll send you the quotation accordingly & check whether all the stones you need are available or not.

Q3: Can I get the Free Sample Before Order?
A: It’s understandable for us to arrange the shipping of the sample for your quality checking before placing orders/ trial orders for the first cooperation.
Normally, Sample value not too much or there’re few samples, that will be free of charge. But, you have to pay the freight cost.—this is our sample policy. As there are too many customers demand for samples, it would be a heavy cost if we pay all the freight charges for every customer. Therefore, hope you could understand.
As a courtesy, we’ll refund a half of freight cost to you after you place the order (Depends on the quantities you buy).
For the Freight cost shipped worldwide, you can refer to our Shipping/Sales Tax –link of our website. 
Or if the prices were cheaper by your Courier account (as UPS, FedEx, DHL,TNT etc), you can provide account No. and we’ll send samples through your courier by freight collect.
Q2:How can I get samples promptly?
A.You can contact our sales representative via email, fax,or phone to specify the sample you need.   
Q5:How much can I depend on your packaging procedures?

A:You can completely depend upon our packaging systems. We diligently ensure that all the items reach you safely without any faults. If you have any special instructions for packing then pls inform us at the time you place order.

Q6:What are your shipping procedures?

A:We ship through Registered Mail, EMS speed post, DHL , UPS , FEDEX, TNT,Aramex.Etc. The parcel reaches your home / shipping address which ever you confirmed to us. We immediately inform the tracking details of the shipment and continuously assist our clients till they receive the parcel in hand.

Q7:What are the shipping charges?

A:We ship worldwide. The shipping charges depend on the weight of the package and the location. Below is shipping charges for package below 500 grams for your reference.
Registered Mail – $10 (Transit time 20-35 days to all countries)
DHL – $28+ (Transit time 3-5 days to USA, Canada, Australia and Asian countries)
DHL- $26+ (Transit time 3-5 days to Europe and Middle East)
For other countries, please e-mail us and we will quote you the shipping charges.
For more details, please click this link to know more: https://www.frgems.com/shipping-cost-and-sales-tax.

Q8:Do I need to pay any other charges than the cost of items and shipping?

A:If you are sending the payment through Paypal, there is a Service tax at the rate of 4.4% of the total amount you are paying. In case of bank wire transfer internationally, this fee is 2% of the total amount. This is to be paid by the buyer.

Q9:Do I need to pay any import duty charges in my country for the goods I order with you?

A:We normally take all necessary steps to avoid any duty charges being levied on our clients in their country. However the Custom Duty procedures of your country are beyond our control . At some point of time its quite possible that you are charged with the Custom Duty by the Custom department of your country. You need to pay that on your own.

Q10:If I want to return goods for some reasons, how can I do it?

A:Usually we do not face such situation because there are no quality issues with us. In some special cases if you wish to return the goods please write us and we will give the best way out for it.

Q11:Do you offer real wholesale prices for the items?

A:Yes we do. Please e-mail us your requirements with quantity to get wholesale quotations. If you have any more questions please e-mail us at [email protected] We will get back to you within 24 hours.

FAQ-Product Informations:

Q1: What is Cubic Zirconia?

A: Cubic Zirconia (or CZ) is zirconium oxide (ZrO2 ), is widely synthesized for use as a diamond simulant and it is a lab made created stone with a specific gravity of between 5.6-6.00 and at about 8.5 hardness on Mohs scale, which is harder than most natural gems. Its refractive index is high at 2.15 – 2.18 (B-G interval) and its luster is very good. Its dispersion is very high at 0.058 – 0.066, exceeding that of diamond (0.044).
Click here for more information about Cubic Zirconia.

Q2: Cubic Zirconia (CZ) VS. Natural Diamond?
A: Cubic zirconia (CZ) is so optically close to diamond that only a trained eye can easily differentiate the two. There are a few key features of CZ which distinguish it from diamond, some observable only under the microscope or loupe.
For example:
Dispersion:
With a dispersive power greater than diamond (0.066 vs. 0.044) the more prismatic fire of CZ can be seen by even an untrained eye.
Hardness: CZ has an 8.5 on the Mohs Hardness Scale vs. a rating of 10 for diamonds. Meaning CZ can only be scratched by  sapphires or diamonds.
Specific gravity: CZs are heavyweights in comparison to diamonds; a CZ will weigh about 1.7 times more than a diamond of equivalent size. Obviously, this difference is only useful when examining loose stones.
Flaws: Contemporary production of cubic zirconia is virtually flawless.  Whereas most diamonds have some sort of defect, be it a feather, included crystal, or perhaps a remnant of an original crystal face (e.g. trigons).
Refractive index:G> CZ has a refractive index of 2.176, compared to a diamonds 2.417.
Q3: What are CZ’s and Simulated Diamonds?

A:CZ is the abbreviation for the word cubic zirconia. Simulated diamonds and cubic zirconia are the same thing. Cubic Zirconia is undoubtedly the best diamond simulate available today. Cubic Zirconia has successfully established itself as the high quality and affordable diamond substitute in today’s fashionable jewelry market. The untrained and naked eye cannot distinguish the difference between a real diamond and Cubic Zirconia. Even gemologists cannot tell the difference unless various testing and examination is done.
Cubic Zirconia is an incredible hard material similar that of a real diamond and with the introduction of color, it has great potential as a gem to fulfill elegant fashion demand at a fraction of the cost.
The composition of this man made product is typically a combination of Zirconium Oxide and Yttrium Oxide both of which are opaque by nature. But when melted together under intense heat reaching almost 5,000 degrees Fahrenheit and then cooled under controlled conditions, they produce what we call Cubic Zirconia. Cubic Zirconia is colorless in its pure state. The various colors are achieved by mixing in small quantities of chemical additives.

Q4: What is Synthetic Gemstones?

A: Synthetic gemstones are grown in a laboratory instead of being formed in the ground by nature. They are physically and chemically identical to natural-grown gems but cost much less to produce and to buy.
Just like natural gems, synthetics vary tremendously in quality and it takes several months to create a batch of gems.  Using low-quality processes, synthetic sapphires and rubies can be created for less than a dollar a carat, whereas high-quality synthetics can cost a hundred times more to create and sell for several hundred dollars a carat at retail.

Q5: How Loose Cubic Zirconia Quality is Determined?

A: There are four main factors that help determine the quality or grade of cubic zirconia.  

These are carat (or carat weight), clarity, color, and cut. CZ stones are imitation diamonds or simulants and are measured in carat weight. Loose cubic zirconia stones are always heavier than real diamonds. This is because the materials that are used to create the stones are denser.

Though loose cubic zirconia stones are generally colorless, many shades of colors can be added using trace elements during the manufacturing process. These colors might include lavender, peridot, pink, violet, champagne, aqua, citrine yellow, and others. Typically, transparent cubic zirconia will be the more valuable, high-end diamond imitation. Colored CZ stones are valued according to the rarity, evenness, and tone of their colors. 

Clarity, or clearness, of loose cubic zirconia is also a quality factor. The manufacturing process can sometimes cloud a stone, making visible imperfections. Just as with genuine diamonds, the clearer the stone is, the greater the value.

The cut is also very important in determining quality for loose cubic zirconia stones. Just as with diamonds, the cut reveals the stone’s beauty through every facet. The facets must be even and precise to create just the right appearance. Also as with diamonds, the skill of the stone cutter makes all the difference. Stone cutters do much more than cut. They analyze the stone carefully to determine how much of the stone should be cut off to give proper clarity. Then, they take many steps to perfect their cut without taking away from the stone. 

Though the Brilliant cut is the standard, there are other popular cuts such as the Trillion, Princess, and Radiant cuts. There are also a variety of shapes to give each stone its own unique personality.

Q6: What is the difference between Real, Lab Created,and Simulated Gemstones?

A: Real or Natural Gemstones: Real gemstones are just that, real and natural, as they were created in nature.Natural gemstones may be treated by various methods to make the color appear as we would expect them to look. Some treatments are permanent and some are not. For an example of gemstone treatment, Tanzanite in its natural state is a brownish color, but when heat treated, Tanzanite becomes the beautiful blue-purple gemstone that we admire. Due to the rarity of Tanzanite, all offerings of this gemstone whether in sterling silver rings, lockets, sterling silver bracelets, or earrings by Glittering Treasures are Russian formula cubic zirconia. These are the finest man made gemstones of this type available on the market today. 

Lab Created Gemstones: Lab created gemstones are made of the same mineral composition as natural gemstones, and are created in laboratories with equipment that simulates the high pressures and heat that nature used to create the real gemstones far beneath the surface of the earth. A lab created gemstone is identical to the natural gemstone it replicates in color, hardness, composition, luster, and looks.

The only difference between a lab created gemstone and a natural gemstone is that the natural gemstone most likely has flaws called inclusions, and lab created gemstones have no inclusions, as the mineral composition, heat, and pressure are controlled in the laboratory.

The flaws or inclusions in natural gemstones are caused by minute traces of minerals that are trapped within the gemstone during crystallization, and are the result of certain extraneous gases and other minerals being mixed in the molten mass prior to its cooling and crystallization. Natural gemstones with fewer inclusions are given a higher clarity rating, and thus a higher value when being appraised.

It seems odd that when comparing the price of a lab created gemstone which is flawless, against a natural gemstone which has inclusions, that we would knowingly pay for a natural gemstone, many multiples of the price of an identical flawless lab created gemstone, but this is a result of our culture, and the jewelry industries marketing efforts. In today’s marketplace there are many variables that urge consumers to choose jewelry made with stones other than diamonds or natural gemstones. Remember a lab created gemstone is identical to a natural gemstone, except that the lab created gemstone is flawless. Because of the high price of natural gemstones many gemstones sold today are lab created and just as beautiful and long lasting as their natural counterparts.

Sapphires and Rubies are in the Corundum family of gemstones, and are fairly easily created in the laboratory,therefore lab created Rubies and Sapphires are very common. Emeralds and Aquamarines in the Beryl family of gemstones, and Emeralds and Aquamarines are not easily made in the laboratory. Lab created Emeralds are very expensive to make and not as readily found in jewelry. Lab created Aquamarines are not as expensive to make as Emeralds. This is why Aquamarines are commonly made into jewelry.

Simulated Gemstones: Simulated gemstones are created in a laboratory environment, but they differ from natural gemstones and lab created gemstones in many significant ways, and are only made to look like a natural gemstone. Simulated gemstones in most cases do not have the same mineral composition, color, hardness, luster or looks of a natural gemstone or lab created gemstone.
Q7: What are the Normal Colors and Special Colors of CZ Stones?
A: Our productions are of different colours and different raw materials as followed :
C.Z.White Color: Our raw materials are imported from USA, RUSSIA, TAIWAN,CHINA of which providing in various quality grades of production.
C.Z.NORMAL COLORS:
AMETHYST, BLACK, CHAMPAGNE, GARNET, GOLDEN, GREEN APPLE, LAVENDER, ORANGE, OLIVE, PINK, PERIDOT, ROSE, VIOLET,YELLOW.
For theses colored productions, we use raw material from RUSSIA,TAIWAN,CHINA.
C.Z.SPECIAL COLORS:
BROWN, GREEN,BLUE SAPPHITE, BLUE TOPAZ, SWISS BLUE, AQUAMARINE,TAZANITE,TOURMARINE ROSE , RHODOLITE, MYSTIC, MOON GLOW, ROINBOW, COLOR CHARGE & etc
Only raw material from Russia will be used on these productions due to better colours and quality comparing with other countries provided.
C.Z.OPAQUE (CZ.MILKY):
WHITE , PINK , ROSE , LAVNDER , DARK VIOLET , LIGHT VIOLET , AMETHYST , GREEN APPLE , YELLOW , CHAMPAGNE , RED CORAL .
Only raw material from Russia will be used on these productions due to better colours and quality comparing with other countries provided.
Q8: What’s Cubic Zirconia Hand Cut?
A:
(A) C.Z.White Round Hand Cut :
Productions are available in “AB”,“A”, “AA” , “AAA” ,“AAAA”& “AAAAA” grades.
AAAAA” is considering as the best quality grade in Hand Cut process with Korea Machine Cut technique and using production raw material from USA. that gives great reflection, hardness and heat durable capacity.
(B) C.Z.White Fancy shape Hand Cut (Normal Cut):
Oval, Pear, Marquise, Triangle, Trillion, Octagon, Rectangle, Baguette, Square, Taper, Heart, Five Star, Flower are available in these quality grades : “A”, “AA” , “AAA”
(C) C.Z.White Fancy shape Hand Cut (Special Cut) :
BALL , BEADS , DROP , DRUM , AXE, CASHEW, BRIDGE, LEAF, RHOMBUS, CROSS, MOON, KITE, BUTTERFLY, RING, CABOCHON, & ETC.
Custom made productions in any sizes or designs are also available as per samples or customers’ instructions and requirements.
Remark: This production grade is suitable for SILVER JEWELLERY, BRASS JEWELLERY,PLATED GOLD JEWELLERY , IMITATION JEWELLERY.
Q9: What’s Cubic Zirconia Machine Cut?
A:
C.Z.Machine Cut are in these following production grades as followed :
(A) C.Z.White & C.Z.Colors Machine Cut Round Shape (Star) 8 Heart 8 Arrows, manufactured by European machinery system with raw materials from USA. This production grade can be detected of 8 hearts 8 arrows by Star Loop and give perfect reflection with the minimum tolerance (+/- 0.01 mm.)
The product quality is the same as “Signity” from Austria or other European machine cut manufacturers but we offer much lower quotation.
(B) C.Z.White & C.Z.Colors Europe Machine Cut Round Shape (Brilliance Cut) :
Manufactured by European machinery system with raw materials from USA. The product quality is the same as “Signity” from Austria or other European machine cut manufacturers but we offer much lower quotation.

This is for market with no interest of 8 hearts 8 arrows and yet the price is lower than 8 hearts 8 arrows.
(C) C.Z.White & C.Z.Colors Machine Cut Fancy Shape: Oval, Pear, Marquise, Triangle, Trillion, Octagon, Baguette, Square, Taper Baguette, Heart.
These productions made from Korean machinery that gives great polishing and precise product size with perfect ridges more than normal Hand Cut production. Besides, we used raw materials from USA, the same as European manufacturers, so it gives excellent reflection and provide same quality as production from Europe but lower in price quotation.
Remark: This is high quality products and suitable for GOLD JEWELLERY, GOLD JEWELRY IN 18 KT. & 21 KT. , PLATNIUM JEWELLERY, SILVER JEWELLERY,PLATED GOLD JEWELLERY.
Q10: What’s your catalogue of Lab Created Gems (Synthetic Gems )?
A: We manufactured both normal grade Hand Cut and high quality grade of Machine Cut. Raw materials are imported from RUSSIA, SWITZERLAND, TAIWAN,CHINA.
Colour Lists availability are as followed:
Spinel Colors: Aquamarine #104, #106, #107 / Blue Topaz # 108, # 109 / Blue Spinal #112, # 113, # 114 / Blue Zircon # 119 , # 120 / Peridot # 135,/ Green # 149, # 150, # 152, # 153
Corundum Colors: Light Rose #1.25, Rose # 2, Dark Rose #3, Light Ruby # 4, Ruby #5, Garnet ( Dark Ruby) #7, #8, Yellow Sapphire # 22 , Blue Sapphire #34, #35; Alexandrite #46, #48,Padparadchah #55
Remark:
These products are suitable for all types of Jewellery, we do both Normal Cut and Special Cut, including all size and shapes as per customers’ requirements.
Q11: What’re the Glass Gems?
A: Glass Gems :Colour Lists availability are as followed :-
AMETHYST, ORANGE, YELLOW, OLIVE, BLACK, PINK, PERIDOT, GOLDEN, L.AVENDER, GARNET, VIOLET, CHAMPAGNE, GREEN APPLE, ROSE
,BROWN, GREEN, BLUE SAPPHITE, BLUE TOPAZ, SWISS BLUE, AQUAMARINE, TAZANITE, TOURMARINE ROSE , RHODOLITE and much more, over 170 colours shades.
Remark: These products are suitable for SILVER JEWELLERY, BRASS JEWELLERY, PLATED GOLD JEWELLERY, IMITATION JEWELLERY.
Hydrothermal Quartz:- Using raw material from RUSSIA.
Colour Lists availability are as followed :-
Amethyst, Citrine, Blue, Green, Smoky, White
Remark: These products are suitable for all types of Jewellery, we do both Normal Cut and Special Cut, including all size and shapes as per customers’ requirements.

If you have other questions, please feel free to contact us at any time.

Shipping cost and Sales Tax-Click the Image to know more..

Packing-shipment-FU-RONG