Got a question about a product? Need someone to help guide you through our website?
Got feedback? We make it easy for you to get in touch with us!
The Following are the most Frequently Questions Asked By our customers, you can click the Question link to check it out our answers.
Thanks for your attention!
A:The minimum order depends on your required sizes and items. Pls e-mail US your orders and Our Sales will inform you of the minimum quantity for each stones.
A: If we have your ordered items ready in our stock then we can ship it immediately (usually within 1-3 days). If unavailable, Normally production of Cubic Zirconia or other synthetic or natural gemstones are from 7-10 Days depending on the quantity ordered. Custom orders will take 15-20 days. If you need a rush order, contact our representatives to discuss your specific needs.
100% Guarantee What you ordered!
After you confirmed your Order, We’ll send you a Paypal invoice for the appropriate amount to make it easier to submit payment.
If you encounter any technical difficulties in sending payment through Paypal, please don’t hesitate to email us.
The fastest way to send money worldwide!
See the Details: http://www.westernunion.com
After you confirmed your Order, We’ll send you a Proforma Invoice(Including our Bank Account Information) for your order and the appropriate amount to submit payment.
A: Your Sales representative will be responsible to tell you the Every details and status of your order at 24 hours.
All of orders are normally shipped to you immediately once the production is finished, assuming placed on a regular business day, availability, and paid without complication. Some delays, however, may occur. The following list of the top reasons for these delays is provided to help customers to understand the process and avoid delays. Please e-mail us if you have any questions or suggestions. Order Delays can be the result of the following.
1.Payment are Not Summit on Time or We can not confirm your payment.
A: FU RONG GEMS’ office is situated in the China,we answer phones 9:00 – 18:00 (GMT +8:00) Beijing,China,Monday – Saturday 9:00 – 18:00 (GMT +8:00).
You can send an email to [email protected] to get any questions, and Our Sales representative will contact you via e-mail shortly.
A: We are currently working on a catalog after tens of thousands of requests. Please provide your mailing information and the way in which you heard about us with our inquiry form and we’ll send the related E-catalogue to your email.
As to the price list,
As you know, There’re many colors & shapes & sizes….That’ll be hundreds of pricing. To save both of time, Please try to list the details of the gemstones you’re planning to purchase, or the stones you’re running out of stocks now? The details: Colors, sizes, shapes and appr. qty for each. Then, we’ll send you the quotation accordingly & check whether all the stones you need are available or not.
Normally, Sample value not too much or there’re few samples, that will be free of charge. But, you have to pay the freight cost.—this is our sample policy. As there are too many customers demand for samples, it would be a heavy cost if we pay all the freight charges for every customer. Therefore, hope you could understand.
As a courtesy, we’ll refund a half of freight cost to you after you place the order (Depends on the quantities you buy).
A.You can contact our sales representative via email, fax,or phone to specify the sample you need.
A:You can completely depend upon our packaging systems. We diligently ensure that all the items reach you safely without any faults. If you have any special instructions for packing then pls inform us at the time you place order.
A:We ship through Registered Mail, EMS speed post, DHL , UPS , FEDEX, TNT,Aramex.Etc. The parcel reaches your home / shipping address which ever you confirmed to us. We immediately inform the tracking details of the shipment and continuously assist our clients till they receive the parcel in hand.
A:We ship worldwide. The shipping charges depend on the weight of the package and the location. Below is shipping charges for package below 500 grams for your reference.
Registered Mail – $10 (Transit time 20-35 days to all countries)
DHL – $28+ (Transit time 3-5 days to USA, Canada, Australia and Asian countries)
DHL- $26+ (Transit time 3-5 days to Europe and Middle East)
For other countries, please e-mail us and we will quote you the shipping charges.
For more details, please click this link to know more: https://www.frgems.com/shipping-cost-and-sales-tax.
A:If you are sending the payment through Paypal, there is a Service tax at the rate of 4.4% of the total amount you are paying. In case of bank wire transfer internationally, this fee is 2% of the total amount. This is to be paid by the buyer.
A:We normally take all necessary steps to avoid any duty charges being levied on our clients in their country. However the Custom Duty procedures of your country are beyond our control . At some point of time its quite possible that you are charged with the Custom Duty by the Custom department of your country. You need to pay that on your own.
A:Usually we do not face such situation because there are no quality issues with us. In some special cases if you wish to return the goods please write us and we will give the best way out for it.
A:Yes we do. Please e-mail us your requirements with quantity to get wholesale quotations. If you have any more questions please e-mail us at [email protected] We will get back to you within 24 hours.
A: Cubic Zirconia (or CZ) is zirconium oxide (ZrO2 ), is widely synthesized for use as a diamond simulant and it is a lab made created stone with a specific gravity of between 5.6-6.00 and at about 8.5 hardness on Mohs scale, which is harder than most natural gems. Its refractive index is high at 2.15 – 2.18 (B-G interval) and its luster is very good. Its dispersion is very high at 0.058 – 0.066, exceeding that of diamond (0.044).
Click here for more information about Cubic Zirconia.
Hardness: CZ has an 8.5 on the Mohs Hardness Scale vs. a rating of 10 for diamonds. Meaning CZ can only be scratched by sapphires or diamonds.
Refractive index:G> CZ has a refractive index of 2.176, compared to a diamonds 2.417.
A:CZ is the abbreviation for the word cubic zirconia. Simulated diamonds and cubic zirconia are the same thing. Cubic Zirconia is undoubtedly the best diamond simulate available today. Cubic Zirconia has successfully established itself as the high quality and affordable diamond substitute in today’s fashionable jewelry market. The untrained and naked eye cannot distinguish the difference between a real diamond and Cubic Zirconia. Even gemologists cannot tell the difference unless various testing and examination is done.
Cubic Zirconia is an incredible hard material similar that of a real diamond and with the introduction of color, it has great potential as a gem to fulfill elegant fashion demand at a fraction of the cost.
The composition of this man made product is typically a combination of Zirconium Oxide and Yttrium Oxide both of which are opaque by nature. But when melted together under intense heat reaching almost 5,000 degrees Fahrenheit and then cooled under controlled conditions, they produce what we call Cubic Zirconia. Cubic Zirconia is colorless in its pure state. The various colors are achieved by mixing in small quantities of chemical additives.
A: Synthetic gemstones are grown in a laboratory instead of being formed in the ground by nature. They are physically and chemically identical to natural-grown gems but cost much less to produce and to buy.
Just like natural gems, synthetics vary tremendously in quality and it takes several months to create a batch of gems. Using low-quality processes, synthetic sapphires and rubies can be created for less than a dollar a carat, whereas high-quality synthetics can cost a hundred times more to create and sell for several hundred dollars a carat at retail.
A: There are four main factors that help determine the quality or grade of cubic zirconia.
These are carat (or carat weight), clarity, color, and cut. CZ stones are imitation diamonds or simulants and are measured in carat weight. Loose cubic zirconia stones are always heavier than real diamonds. This is because the materials that are used to create the stones are denser.
Though loose cubic zirconia stones are generally colorless, many shades of colors can be added using trace elements during the manufacturing process. These colors might include lavender, peridot, pink, violet, champagne, aqua, citrine yellow, and others. Typically, transparent cubic zirconia will be the more valuable, high-end diamond imitation. Colored CZ stones are valued according to the rarity, evenness, and tone of their colors.
Clarity, or clearness, of loose cubic zirconia is also a quality factor. The manufacturing process can sometimes cloud a stone, making visible imperfections. Just as with genuine diamonds, the clearer the stone is, the greater the value.
The cut is also very important in determining quality for loose cubic zirconia stones. Just as with diamonds, the cut reveals the stone’s beauty through every facet. The facets must be even and precise to create just the right appearance. Also as with diamonds, the skill of the stone cutter makes all the difference. Stone cutters do much more than cut. They analyze the stone carefully to determine how much of the stone should be cut off to give proper clarity. Then, they take many steps to perfect their cut without taking away from the stone.
Though the Brilliant cut is the standard, there are other popular cuts such as the Trillion, Princess, and Radiant cuts. There are also a variety of shapes to give each stone its own unique personality.
A: Real or Natural Gemstones: Real gemstones are just that, real and natural, as they were created in nature.Natural gemstones may be treated by various methods to make the color appear as we would expect them to look. Some treatments are permanent and some are not. For an example of gemstone treatment, Tanzanite in its natural state is a brownish color, but when heat treated, Tanzanite becomes the beautiful blue-purple gemstone that we admire. Due to the rarity of Tanzanite, all offerings of this gemstone whether in sterling silver rings, lockets, sterling silver bracelets, or earrings by Glittering Treasures are Russian formula cubic zirconia. These are the finest man made gemstones of this type available on the market today.
Lab Created Gemstones: Lab created gemstones are made of the same mineral composition as natural gemstones, and are created in laboratories with equipment that simulates the high pressures and heat that nature used to create the real gemstones far beneath the surface of the earth. A lab created gemstone is identical to the natural gemstone it replicates in color, hardness, composition, luster, and looks.
The only difference between a lab created gemstone and a natural gemstone is that the natural gemstone most likely has flaws called inclusions, and lab created gemstones have no inclusions, as the mineral composition, heat, and pressure are controlled in the laboratory.
The flaws or inclusions in natural gemstones are caused by minute traces of minerals that are trapped within the gemstone during crystallization, and are the result of certain extraneous gases and other minerals being mixed in the molten mass prior to its cooling and crystallization. Natural gemstones with fewer inclusions are given a higher clarity rating, and thus a higher value when being appraised.
It seems odd that when comparing the price of a lab created gemstone which is flawless, against a natural gemstone which has inclusions, that we would knowingly pay for a natural gemstone, many multiples of the price of an identical flawless lab created gemstone, but this is a result of our culture, and the jewelry industries marketing efforts. In today’s marketplace there are many variables that urge consumers to choose jewelry made with stones other than diamonds or natural gemstones. Remember a lab created gemstone is identical to a natural gemstone, except that the lab created gemstone is flawless. Because of the high price of natural gemstones many gemstones sold today are lab created and just as beautiful and long lasting as their natural counterparts.
Sapphires and Rubies are in the Corundum family of gemstones, and are fairly easily created in the laboratory,therefore lab created Rubies and Sapphires are very common. Emeralds and Aquamarines in the Beryl family of gemstones, and Emeralds and Aquamarines are not easily made in the laboratory. Lab created Emeralds are very expensive to make and not as readily found in jewelry. Lab created Aquamarines are not as expensive to make as Emeralds. This is why Aquamarines are commonly made into jewelry.
C.Z.White Color: Our raw materials are imported from USA, RUSSIA, TAIWAN,CHINA of which providing in various quality grades of production.
For theses colored productions, we use raw material from RUSSIA,TAIWAN,CHINA.
Only raw material from Russia will be used on these productions due to better colours and quality comparing with other countries provided.
Only raw material from Russia will be used on these productions due to better colours and quality comparing with other countries provided.
“AAAAA” is considering as the best quality grade in Hand Cut process with Korea Machine Cut technique and using production raw material from USA. that gives great reflection, hardness and heat durable capacity.
Custom made productions in any sizes or designs are also available as per samples or customers’ instructions and requirements.
Remark: This production grade is suitable for SILVER JEWELLERY, BRASS JEWELLERY,PLATED GOLD JEWELLERY , IMITATION JEWELLERY.
The product quality is the same as “Signity” from Austria or other European machine cut manufacturers but we offer much lower quotation.
Manufactured by European machinery system with raw materials from USA. The product quality is the same as “Signity” from Austria or other European machine cut manufacturers but we offer much lower quotation.
This is for market with no interest of 8 hearts 8 arrows and yet the price is lower than 8 hearts 8 arrows.
These productions made from Korean machinery that gives great polishing and precise product size with perfect ridges more than normal Hand Cut production. Besides, we used raw materials from USA, the same as European manufacturers, so it gives excellent reflection and provide same quality as production from Europe but lower in price quotation.
Colour Lists availability are as followed:
These products are suitable for all types of Jewellery, we do both Normal Cut and Special Cut, including all size and shapes as per customers’ requirements.
AMETHYST, ORANGE, YELLOW, OLIVE, BLACK, PINK, PERIDOT, GOLDEN, L.AVENDER, GARNET, VIOLET, CHAMPAGNE, GREEN APPLE, ROSE
,BROWN, GREEN, BLUE SAPPHITE, BLUE TOPAZ, SWISS BLUE, AQUAMARINE, TAZANITE, TOURMARINE ROSE , RHODOLITE and much more, over 170 colours shades.
Colour Lists availability are as followed :-
Amethyst, Citrine, Blue, Green, Smoky, White
If you have other questions, please feel free to contact us at any time.