Welcome to FU RONG GEMS, We supply many kinds of Loose Gemstones at factory direct price, Contact us for a free Quote: [email protected]

RETURN POLICY

refund-policy-FU RONG GEMS
We sincerely thank you and appreciate your business. Our primary goal is to make you a satisfied customer. In the case that you are not satisfied with your item or simply would like to return it, Please see our return policy and additional information below.
Missing / Broken Items: All missing and broken items must be reported within 72 hours of delivery.
Defective Items: Returns of any defective items are entitled to a replacement only during our warranty period and in accordance with the our warranty return policy.
Quality Not good Items:
  1. No restocking fee for a return item.
  2. The item must be returned within 30 days of the buyers receives it.
  3. Returned items must be in the original condition, not used or altered & should be returned with all original documents if any.
  4. Return by Register Air Mail under personal Name Only, please contact us before returning any item for address details.
  5. Shipping costs are non refundable.
  6. Buyer is Responsible for return shipping costs.
  7. Usually International Parcels will take 2 to 3 weeks time to reach us, We request and appreciate your patience.
  8. Please allow us 2-3 days after receiving the return parcel to inspect the items and to REFUND.
  9. Abuse of our return policy will not be tolerated. We reserve the right to refuse refund requests for excessive returns.
BEFORE YOU SHIP THE STONES BACK, make sure to email the details to the Sales who contacted with, and CC email to [email protected] 
Our Sales will send you the instructions to ship.  Thanks for your cooperation.

Frequently Asked Questions:

Frequently-Asked-Questions-FU-RONG