A:Yes we do. Please e-mail us your requirements with quantity to get wholesale quotations. If you have any more questions please e-mail us at [email protected]. We will get back to you within 24 hours.

A:Usually we do not face such situation because there are no quality issues with us. In some special cases if you wish to return the goods please write us and we will give the best way out for it.

A:We normally take all necessary steps to avoid any duty charges being levied on our clients in their country. However the Custom Duty procedures of your country are beyond our control . At some point of time its quite possible that you are charged with the Custom Duty by the Custom department of your country. You need to pay that on your own.

A:If you are sending the payment through Paypal, there is a Service tax at the rate of 4.4% of the total amount you are paying. In case of bank wire transfer internationally, this fee is 2% of the total amount. This is to be paid by the buyer.

A:We ship worldwide. The shipping charges depend on the weight of the package and the location. Below is shipping charges for package below 500 grams for your reference. Registered Mail – $10 (Transit time 20-35 days to all countries) DHL – $28+ (Transit time 3-5 days to USA, Canada, Australia and Asian countries) DHL- $26+ (Transit time 3-5 days to Europe and Middle East) For other countries, please e-mail us and we will quote you the shipping charges. For more details, please click this link to know more: https://www.frgems.com/shipping-cost-and-sales-tax.

A:We ship through Registered Mail, EMS speed post, DHL , UPS , FEDEX, TNT,Aramex.Etc. The parcel reaches your home / shipping address which ever you confirmed to us. We immediately inform the tracking details of the shipment and continuously assist our clients till they receive the parcel in hand.

A:You can completely depend upon our packaging systems. We diligently ensure that all the items reach you safely without any faults. If you have any special instructions for packing then pls inform us at the time you place order.

A:It’s understandable for us to arrange the shipping of the sample for your quality checking before placing orders/ trial orders for the first cooperation. Normally, Sample value not too much or there’re few samples, that will befree of charge. But, you have to pay the freight cost.—this is oursample policy. As there are too many customers demand for samples, it would be a heavy cost if we pay all the freight charges for every customer. Therefore, hope you could understand. As a courtesy, we’llrefund a half of freight costto you after you place the order (Depends on the quantities you buy). For the Freight cost shipped worldwide, you can refer to ourShipping/Sales Tax–link of our website. Or if the prices were cheaper by your Courier account (as UPS, FedEx, DHL,TNT etc), you can provide account No. and we'll send samples through your courier by freight collect. Q2:How can I get samples promptly? A.You can contact our sales representative viaemail, fax,orphoneto specify the sample you need.

A: As you can see, we’re dealing many kinds of gemstones, There’re many difference shape/size/color of the stones,That’ll be thousands of pricing. and we focus on wholesale market, don’t list the price on the website, Please kindly spend some time to list the details (Sizes, colors,Shapes/Cuts and QTY for each) of the stones you're running out of stocks or the stones you're planning to purchase recently, then we’ll check whether they’re available or not & send you the quotation accordingly. ----It will save both of time,. Usually, we came in this way: Step 1. Pricing for your planning order, Step 2. if our prices were acceptable for you, let's come to a trial order or samples, Step 3. Through the trial order or samples, you can test our quality and service, then you'll have an idea whether we're the trustful supplier you're looking for.

A: FU RONG GEMS' office is situated in the China,we answer phones 9:00 - 18:00 (GMT +8:00) Beijing,China,Monday - Saturday 9:00 - 18:00 (GMT +8:00). You can send an email [email protected] to get any questions, and Our Sales representative will contact you via e-mail shortly.