Q1: How do I contact customer support?A: Fu Rong Gems' office is situated in the China,we answer phones 9:00 - 17:00 (GMT +8:00) Beijing,China,Monday - Saturday 9:00 - 17:00 (GMT +8:00).
You can send an email to info@frgems.com to get any questions,and Our Sales representative will contact you via e-mail shortly. Q2: Do you have a catalog?A: We are currently working on a catalog after tens of thousands of requests. Please provide your mailing information and the way in which you heard about us with our inquiry form and we'll send the related E-catalogue to your email.
Q3: Can I get the Free Sample Before Order?A: It’s understandable for us to arrange the shipping of the sample for your quality checking before placing orders/ trial orders for the first cooperation.
Normally, Sample value not too much or there’re few samples, that will be free of charge. But, you have to pay the freight cost.—this is our sample policy. As there are too many customers demand for samples, it would be a heavy cost if we pay all the freight charges for every customer. Therefore, hope you could understand. As a courtesy, we’ll refund a half of freight cost to you after you place the order (Depends on the quantities you buy). For the Freight cost shipped worldwide, you can refer to our Shipping/Sales Tax –link of our website.
Or if the prices were cheaper by your Courier account (as UPS, FedEx, DHL,TNT etc), you can provide account No. and we'll send samples through your courier by freight collect.
Q2:How can I get samples promptly?
A.You can contact our sales representative via email, fax,or phone to specify the sample you need. Q4: Why Choose Fu Rong Gems?A: Top 6 Reasons to Choose Fu Rong Gems:
1.Low, Low Direct Factory Prices: We are the Real Factory (Factory Name: FU RONG GEMS FACTORY) and Manufacturer which located in Wuzhou City, Guangxi province of China---honor as the Capital of the biggest Synthetic gemstones manufacturing base in the World. We have more than 16 years experiences in manufacturing all kinds of Loose Cubic Zirconia and Synthetic Gemstones, we offer lowest “Factory-direct” prices on all types of standard quality to Top AAAAA quality, without sacrificing service quality. 2. Quality Control: 3. Exceptional Service and Punctual Delivery:
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