General Questions

Contents

  1. 1 Q1: How do I contact customer support?
  2. 2 Q2: Do you have a catalog?
  3. 3 Q3: Can I get the Free Sample Before Order?
  4. 4 Q4: Why Choose Fu Rong Gems?
Q1: How do I contact customer support?

A: Fu Rong Gems' office is situated in the China,we answer phones 9:00 - 17:00 (GMT +8:00) Beijing,China,Monday - Saturday 9:00 - 17:00 (GMT +8:00).
You can send an email to info@frgems.com to get any questions,and Our Sales representative will contact you via e-mail shortly.

Q2: Do you have a catalog?

A: We are currently working on a catalog after tens of thousands of requests. Please provide your mailing information and the way in which you heard about us with our inquiry form and we'll send the related E-catalogue to your email.

Q3: Can I get the Free Sample Before Order?

A: It’s understandable for us to arrange the shipping of the sample for your quality checking before placing orders/ trial orders for the first cooperation.
Normally, Sample value not too much or there’re few samples, that will be free of charge. But, you have to pay the freight cost.—this is our sample policy. As there are too many customers demand for samples, it would be a heavy cost if we pay all the freight charges for every customer. Therefore, hope you could understand.
As a courtesy, we’ll refund a half of freight cost to you after you place the order (Depends on the quantities you buy).
For the Freight cost shipped worldwide, you can refer to our Shipping/Sales Tax –link of our website. 
Or if the prices were cheaper by your Courier account (as UPS, FedEx, DHL,TNT etc), you can provide account No. and we'll send samples through your courier by freight collect.
 
Q2:How can I get samples promptly?
A.You can contact our sales representative via email, fax,or phone to specify the sample you need.   

Q4: Why Choose Fu Rong Gems?

A: Top 6 Reasons to Choose Fu Rong Gems:  
1.Low, Low Direct Factory Prices:
We are the Real Factory (Factory Name: FU RONG GEMS FACTORY) and Manufacturer which located in Wuzhou City, Guangxi province of China---honor as the Capital of the biggest Synthetic gemstones manufacturing base in the World. We have more than 16 years experiences in manufacturing all kinds of Loose Cubic Zirconia and Synthetic Gemstones, we offer lowest “Factory-direct” prices on all types of standard quality to Top AAAAA quality, without sacrificing service quality.

2. Quality Control:
One of the pitfalls to watch out for when dealing with overseas factories is when the samples get an “A+” grade but the actual products get a “C”. With Fu Rong Gems, Every order comes with an Independent Quality Report before shipment to give you peace of mind that what you ordered is what you will receive.

3. Exceptional Service and Punctual Delivery:
What good are low prices if your orders are not good as expected, your shipment arrives late (or not at all), you have to chase your supplier for updates, or you’re hit with unexpected fees and charges? Fu Rong Gems is unique because we bring Chinese Factory Prices + Different Countries Service Culture under the one roof.  


4. Extensive Experience:
We didn’t just “pop up on the Internet overnight”. We have over 20 years’ experience working in Loose Cubic Zirconia and Jewelry industry, both inside and outside China, exporting to a wide range of countries. We know what customers expect and how to consistently deliver it.  


5. Prices Updated:
As a manufacturer, we adjust our price now and then, for the purpose of guaranteeing our customers to be provided with quality products at the most competitive market prices.  


6. Samples Are Readily Available:
You can see and feel what you’re getting before your order.  

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